Our Thoughts On: Chatbot Development

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We love Chatbot Development. It’s one of our passions. Our Chatbots serve many different purposes, including Customer Service, Pre-sales, Logged-in Customer Account Enquiries and Live Agent Assist.

When we start a Chatbot Development for a customer, we have a process which we work through collaboratively which will define what the outcomes of the Chatbot Development are.

There are essentially three different types of Chatbots.

  • Starting with a Flow Chatbot, which is essentially a tree-based chatbot.
  • Next, Artificial Intelligent Chatbot, which can “learn” or be trained based on keywords and intent based information
  • Finally, we have a Hybrid chatbot. As the name suggests, this is a combination of the two.

Creating a Chatbot doesn’t need to be complex, but it does need great planning. For this purpose, we start with really understanding your business and outcomes first.

If you’re planning a Chatbot Development, then have a chat to us first on 1300 048 626 or by sending us a message on our contact page.

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