Equifax Chatbot Development – “Equoia” Goes Live

Chatbot Development

We are very excited to announce the new Equifax Chatbot, Equoia. This ChatBot Development has gone live in the Equifax Workforce Solutions division. Our solution will service over 30,000 customers per year and assist with commonly asked questions, from simple enquiries through to more complex help-desk issues.

Most Importantly, Human Pixel will assist with the continued improvement of the Natural Language Processing engine of the chatbot. This ongoing work will ensure that the understanding of the chatbot improves over time. The outcome of this is that it will be able to service more and more customers, with more problems.

Equifax Workforce Solutions offers HR solutions, Background Checks, Police Checks and a range of other solutions. You can find them online here: https://www.mercury.com.au/

Human Pixel has been working with Equifax for over 2 years and providing website maintenance and hosting services. We were approached by the customer to help them to streamline some of their online services to improve customer service and experience.

Human Pixel is a market-leading chatbot development specialist with offices in Sydney and Melbourne. We specialise in assisting our customers to streamline their services, automate business processes and become more agile in customer service and pre-sales through intelligent implementations of chatbot solutions.

Talk to us today to find out how a chatbot development can help you to improve efficiency, increase sales and reduce double or triple handling of data.

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