Support Packages
Human Pixel offers a range of support packages to suit any needs. Our support can be used for any work that is required by our customers. For comparison purposes, our casual support rate is charged in 30 minute increments at $195 (ex GST) per hour.
4-hour block. Expires in 3 months. Used in 15-minute blocks.
$620 + GST ($155 per hour)
8-hour block. Expires in 3 months. Used in 15-minute blocks.
$1,080 + GST ($135 per hour)
20-hour block. Expires in 6 months. Used in 15-minute blocks.
$2,200 + GST ($110 per hour)
100-hour block. Expires in 6 months. Used in 15-minute blocks.
$9,900 + GST ($99 per hour)
200-hour block. Expires in 6 months. Used in 15-minute blocks.
$18,000 + GST ($90 per hour)
Our lifetime warranty extends the standard 3 month warranty. Human Pixel offers a Lifetime Warranty to repair any non-working feature (bug) on any website, web application or programming (the Project), where the following conditions are met:
1. The feature which requires repair was included in the original scope of works$990 + GST
2. The request is not for an enhancement to a feature
3. Hosting for the Project is on servers which are owned by Human Pixel
4. There have been no changes made by the Client or an Agent of the Client to the code of any part of the Project
5. That the support desk is used to communicate with our team