Support Packages

Human Pixel offers a range of support packages to suit any needs. Our support can be used for any work that is required by our customers. For comparison purposes, our casual support rate is charged in 30 minute increments at $180 per hour.

BRONZE SUPPORT PACKAGE

4-hour block. Expires in 3 months. Used in 15-minute blocks.
$560 + GST ($140 per hour)

SILVER SUPPORT PACKAGE

8-hour block. Expires in 3 months. Used in 15-minute blocks.
$960 + GST ($120 per hour)

GOLD SUPPORT PACKAGE

20-hour block. Expires in 6 months. Used in 15-minute blocks.
$1,980 + GST ($99 per hour)

PLATINUM 100 SUPPORT PACKAGE

100-hour block. Expires in 6 months. Used in 15-minute blocks.
$9,900 + GST ($99 per hour)

PLATINUM 200 SUPPORT PACKAGE

200-hour block. Expires in 6 months. Used in 15-minute blocks.
$19,800 + GST ($99 per hour)

LIFETIME WARRANTY

Our lifetime warranty extends the standard 3 month warranty. Human Pixel offers a Lifetime Warranty to repair any non-working feature (bug) on any website, web application or programming (the Project), where the following conditions are met:

1. The feature which requires repair was included in the original scope of works
2. The request is not for an enhancement to a feature
3. Hosting for the Project is on servers which are owned by Human Pixel
4. There have been no changes made by the Client or an Agent of the Client to the code of any part of the Project
5. That the support desk is used to communicate with our team
$990 + GST ($0 per hour)
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