If you’re working as a customer-facing support, you’ll come across some tough customers from time to time. They might be angry, frustrated, or upset about something, and some are more polite than others. How you manage these customers can make or break a relationship, so here is a quick guide with some tips on managing […]
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help desk management
27
Oct
Oct
Very few businesses out there never experience technical issues with their software or hardware. That’s exactly where a helpdesk comes in. However, a help desk is only as good as the way it’s managed. What is Help Desk Management? A help desk of any type is basically a customer service centre for a specific product. […]