Congruence may be a mathematical or geometric term, but it also applies to process mapping. In short, congruence typically describes two items that are the same shape and size. For example, two triangles with exactly the same sides. However, they don’t need to be identical in appearance – one triangle could be green and the […]
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process discovery workshop
Business Process Optimisation, Custom CRM Development, Sales Automation
Discovering Process Maps: Fixing Common Mistakes
23
Oct
Oct
A process map helps people understand how to do things better. From admin processes to marketing, process maps are an important part of fixing broken business processes. In this article, we’ll talk about common problems people face when mapping processes. Mixing up symbols The idea of a process map is to make processes easy to […]
06
Sep
Sep
Are your internal business processes letting you down? You wouldn’t be on your own there. Most businesses have certain ways of doing things, and they’re not always the best ways. Clunky processes lead to employee frustration, lost sales, poor customer feedback and a host of other problems you’d probably rather avoid. A process discovery workshop […]