In customer service, there are always going to be difficult or unsatisfied customers. Also, delivering bad news is never an enviable task. So, how do you manage customers in such a way that they still remain satisfied? Here are some tips. 1. Prepare Thoroughly Before reaching out to the customer, gather all the facts and […]
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customer journey
Custom CRM Development, Digital Marketing, Sendle, Web Development
How to Improve the Customer Journey for e-Commerce
24
Feb
Feb
There are three key things matter for an e-Commerce business. First is building your brand, because customers need to recognise and trust you. Second is lead generation, because without new customers, you don’t get very far. Third, and perhaps most importantly is conversion. Leads are great, but if you’re not converting them into sales, what’s […]