Are your customer support staff are run off their feet? Perhaps customer issues aren’t being resolved efficiently? Maybe your business has just experienced growth, and you’re struggling to keep up with customer demands. It’s stressful, but growing pains are the best problems to have. Fortunately, Zoho Desk support is there to help regain control over your customer support service.
Zoho Desk is part of the huge suite of Zoho apps. When integrated, it forms the basis of your whole customer support network, equipping agents with the tools to provide fast, efficient service and keep customers happy.
Put your team on the same page
One of the best things about Zoho Desk is the ability for staff to collaborate. Literally everything a customer service agent needs is at their fingertips. Customer purchase history, previous enquiries, and also records of current support tickets. This lets them see exactly where the issue is up to, allowing them to keep customers better informed.
Multiple service channel options
Customers are always looking for convenience, because their time is precious. This means they all have different ways they want to interact with your business. With Zoho Desk support, customers can reach you through multiple channels.
Zoho Desk supports email, phone, live chat and also social media enquiries. Best of all, it organises them all into one easy access point. Agents also receive prioritised enquiries quickly and efficiently.
Customise your Zoho desk support
No business is the same, and Zoho Desk takes that into account. With the help of a CRM consultant, you can customise Zoho Desk to suit your individual needs. Set your own priorities and organise tickets your own way. Your business can be streamlined even further by integrating Zoho Desk with other apps.
Automate repetitive tasks
Business process automation is a big thing in today’s busy world. Customers expect 24/7 support, and they want answers instantly. Even if you don’t have 24/7 live customer service agents, that doesn’t mean the service stops.
With Zoho Desk, you can continually improve your service by learning about the types of enquiries you’re receiving. Repetitive enquiries with simple answers, for example, can be dealt with using artificial intelligence chatbots. Or you can update your FAQ’s and knowledge bases to help customers help themselves.
Encourage self-service
With Zoho Desk, you can create a real sense of community among your customers. Knowledge Bases are like an enhanced version of the FAQs you see on websites. While FAQ answers are often simple, Knowledge Bases contain plenty of information. But it’s really up to you. From basic answers to step-by-step guides, you can control the information you provide to help customers.
Need Zoho desk support for your business?
As a Zoho consultant developer, we’d love to help get you up and running with Zoho desk support today. With smooth integration into your existing Zoho systems, Zoho Desk empowers your staff. Serve customers better, provide better solutions, and also make informed operational decisions. Zoho Desk can transform the way you support customers, so contact us today and find out more.
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