A process map helps people understand how to do things better. From admin processes to marketing, process maps are an important part of fixing broken business processes. In this article, we’ll talk about common problems people face when mapping processes. Mixing up symbols The idea of a process map is to make processes easy to […]
Monthly Archives: October 2023
Business Process Optimisation, Custom CRM Development, Software Development, Web Development
Implementing a Customer-First Approach: Key Strategies for Project Managers
17
Oct
Oct
No matter what you do in business, the customer is an integral part of your success. Without them, your business has no reason to exist. As such, you can’t overlook the importance of satisfying your customers. Here’s what project managers should consider in every project to ensure customer needs are met. Understand your customers Firsty, […]
16
Oct
Oct
Process mapping, in very simple terms, is a way to visually map out business workflows and processes. It’s a crucial part of understanding your daily operations, and more importantly, it’s the first step in finding ways to increase productivity. Here are some of the common mistakes we see people make when undertaking process mapping. Insufficient […]
Custom CRM Development, Sales Automation
Nurturing Customer Engagement for Building Strong and Lasting Customer Relationships
16
Oct
Oct
The importance of building lasting customer relationships can’t be understated. No matter what type of business you’re in, repeat business is effectively business you don’t need to chase. So, the more loyal customers you have, the less expensive your marketing campaigns become. Plus, engaged, loyal and happy customers are more likely to share their experiences […]
Artificial Intelligence and Machine Learning
Ikigai: The Japanese Concept for the Reason for Being and AI Development
14
Oct
Oct
Ikigai is a Japanese word and concept that essentially means to find purpose in everything you do. The diagram below illustrates it better than words can, but in short, it’s about finding that sweet spot where the things you love, the things you’re good at, things the world needs and things you can be paid […]
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