The rise of customer relationship management (CRM) systems has been fast. Especially over the last 12 months, with people disconnected from their offices, a CRM is a valuable tool for keeping things running smoothly. Many CRMs like Zoho, for example, offer a whole range of tools for communication, collaboration, customer service and much more. CRM […]
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19
Jan
Jan
Understanding your perfect customers and acting on that knowledge We’ve all heard of Pareto’s law (the 80-20 rule, the Pareto Principle, law of the vital few and the principle of factor sparsity). If you haven’t here’s a brief explanation: The law is claimed to appear in several different aspects relevant to entrepreneurs and business managers. For example: […]