Digital transformation is starting to shape every aspect of our lives, and AI mind mapping is definitely part of that. People are increasingly turning towards innovative technologies like AI mind mapping to enhance their personal and professional goal setting. Revolutionising Goal Setting with AI Mind mapping has long been a preferred technique for brainstorming, organising […]
Our Thoughts On: Business Consulting
Business Consulting, Customer Support
Balancing Act: How to Handle Multiple Tickets and Keep Customers Happy
15
Nov
Nov
Customer support can sometimes feel like a juggling act. You’ve got a variety of customer requests coming your way, each with its own level of urgency. The key is to keep them all in the air, ensuring none fall through the cracks. Here are some tips for handling multiple tickets while keeping customers happy. Prioritise […]
10
Nov
Nov
Professional development isn’t a set and forget process. Rather, it’s an ongoing process that goes far above job performance alone. It’s about improving your skills, knowledge, resilience and leadership skills to advance your career and open the door to opportunities. By continually innovating and pushing boundaries, you can supercharge your professional growth. Beyond Job Performance […]
09
Nov
Nov
Congruence may be a mathematical or geometric term, but it also applies to process mapping. In short, congruence typically describes two items that are the same shape and size. For example, two triangles with exactly the same sides. However, they don’t need to be identical in appearance – one triangle could be green and the […]
Business Consulting, Business Process Optimisation, Custom CRM Development
Maintaining Customer Satisfaction Amidst Challenges
09
Nov
Nov
In customer service, there are always going to be difficult or unsatisfied customers. Also, delivering bad news is never an enviable task. So, how do you manage customers in such a way that they still remain satisfied? Here are some tips. 1. Prepare Thoroughly Before reaching out to the customer, gather all the facts and […]
03
Nov
Nov
In the business world, and indeed in general life, we all experience crisis situations that test our resilience. How you deal with difficult situations in your professional life can shape your career, and by facing challenges head-on, you may discover new solutions. Let’s look at some of the best ways to deal with a crisis. […]
Business Consulting, Sales Automation
Dealing with Difficult Customers: A Professional Guide for Support People
02
Nov
Nov
If you’re working as a customer-facing support, you’ll come across some tough customers from time to time. They might be angry, frustrated, or upset about something, and some are more polite than others. How you manage these customers can make or break a relationship, so here is a quick guide with some tips on managing […]
Business Consulting, Business Process Optimisation, Industry
The Art of Clear Communication: Strategies for Effective Business Conversations
01
Nov
Nov
In the modern business world, clear communication is integral to success. Without clear and effective communication, people don’t have the clarity they need to perform their job properly. Throw in the complexities of hybrid workplaces and remote work, and the art of clear communication becomes even more crucial. Here are some tips to ensure your […]