Human Pixel CEO Alex Kain recently spoke to the Business Essentials Daily podcast, and the main talking point was business process automation for SMEs. Here’s a run-down of the key points. Identifying the problem is crucial When considering automation, it’s important to look at the real problem. For small to medium enterprises, one of the […]
Our Thoughts On: Chatbot Development
We love Chatbot Development. It’s one of our passions. Our Chatbots serve many different purposes, including Customer Service, Pre-sales, Logged-in Customer Account Enquiries and Live Agent Assist.
When we start a Chatbot Development for a customer, we have a process which we work through collaboratively which will define what the outcomes of the Chatbot Development are.
There are essentially three different types of Chatbots.
- Starting with a Flow Chatbot, which is essentially a tree-based chatbot.
- Next, Artificial Intelligent Chatbot, which can “learn” or be trained based on keywords and intent based information
- Finally, we have a Hybrid chatbot. As the name suggests, this is a combination of the two.
Creating a Chatbot doesn’t need to be complex, but it does need great planning. For this purpose, we start with really understanding your business and outcomes first.
If you’re planning a Chatbot Development, then have a chat to us first on 1300 048 626 or by sending us a message on our contact page.
Business Process Optimisation, Chatbot Development, Custom CRM Development, Sales Automation, Software Development
Business Solutions for a Growing Company
20
Jul
Jul
Is your company starting to grow? There are some good signs that your business is taking off, such as increased revenue, a larger customer base and the need for new staff. However, with business growth comes the need for additional technology to make your life easier. Here are some of the best business solutions your […]
13
Jul
Jul
Chatbots have become an almost essential part of business now. We see them on social channels and websites alike. As technology grows and allows us to do more, we can build a better customer experience. It’s not about replacing the human connection between businesses and customers, but giving people a range of options. Bots for […]
Artificial Intelligence and Machine Learning, Business Process Optimisation, Chatbot Development, Custom CRM Development, Sales Automation, Software Development
Artificial Intelligence for Business: The Human Connection
28
Jun
Jun
Artificial intelligence (AI) is all around us. In our homes, workplaces and almost everywhere we go. In fact, you probably engage with AI on a daily basis and don’t even realise it. But before you start to panic that the machines are quietly gathering together to bring society to its knees, we thought we’d set […]
Chatbot Development, Custom CRM Development, Sales Automation, Software Development, Web Development
Software Improvement Planning for Next Financial Year
06
May
May
Most companies around Australia reset their budgets each financial year. For many, that also means the time is right to start planning for next financial year. It all starts with determining your business goals. So, if you haven’t started already, May is a great time to look towards the future. What does business look like […]
Artificial Intelligence and Machine Learning, Chatbot Development
Chatbots and The Importance of Being Accessible
04
May
May
In the modern world, you need to be accessible to customers. That doesn’t mean waiting by the phone at all hours of the night. In fact, many customers don’t even want to reach you by phone. The future of customer engagement lies in chatbots. Types of chatbots for business There are several types of chatbots […]
Business Process Optimisation, Chatbot Development, Custom CRM Development, Web Development
Website Development: Exploring the Human Side
01
Apr
Apr
Hang on, what do humans have to do with website development? We’re glad you asked. In fact, humans have EVERYTHING to do with website development. After all, it’s not robots who are clicking on your links and buying your products and services. Here’s why humans are the most crucial part of website design. The customer […]
Artificial Intelligence and Machine Learning, Chatbot Development
Reasons an Artificial Intelligence Chatbot Improves Customer Service
23
Mar
Mar
Deploying an artificial intelligence chatbot on your website can have a stack of benefits, for you and your customers. For you, it takes mundane enquiries away from staff who could be doing more important work. It also turns your website into a more effective sales machine. But, as we know, customers should be at the […]
Artificial Intelligence and Machine Learning, Chatbot Development
Is Artificial Intelligence Really Taking People’s Jobs?
09
Mar
Mar
The world is in a difficult place right now, with so much uncertainty around us. So, it’s natural for people to start worrying about job security. For years, people have feared artificial intelligence is taking jobs from humans, but how true is that in reality? Certainly, machines have helped speed up production in factories. Rather […]
Artificial Intelligence and Machine Learning, Chatbot Development
What Type of Chatbot is Right for Your Business?
16
Feb
Feb
As your business starts to grow, you need to find efficiencies. You go through a constant battle to make life easier for yourself, while still keeping customers happy. On the best solutions is a chatbot. A chatbot delivers consistent messaging, improves customer service, helps with lead generation and sales plus so much more. However, there’s […]