If you’re working as a customer-facing support, you’ll come across some tough customers from time to time. They might be angry, frustrated, or upset about something, and some are more polite than others. How you manage these customers can make or break a relationship, so here is a quick guide with some tips on managing […]
Business Consulting, Business Process Optimisation, Industry
The Art of Clear Communication: Strategies for Effective Business Conversations
01
Nov
Nov
In the modern business world, clear communication is integral to success. Without clear and effective communication, people don’t have the clarity they need to perform their job properly. Throw in the complexities of hybrid workplaces and remote work, and the art of clear communication becomes even more crucial. Here are some tips to ensure your […]
Artificial Intelligence and Machine Learning, Business Process Optimisation, Chatbot Development
Artificial Intelligence Unleashed: Transformative Power in the New Age of Tech
01
Nov
Nov
For those who love sci-fi movies, artificial intelligence won’t be a new concept. Whether it’s Skynet taking over the world in Terminator or robot assistants in Alien, the film world is littered with examples of powerful AI-driven technology. What may be less familiar for some, is how this technology applies in the real world today. […]
31
Oct
Oct
When you embark on a process mapping project, following some best practices is important. This will help you avoid common mistakes and ensure your process maps are thorough, clear and fit for purpose. Here are some of the ways you can avoid potentially costly mistakes when process mapping. Thorough Documentation Remember that a process map […]
Artificial Intelligence and Machine Learning, Custom CRM Development, Software Development
Best Practices in Software Development 2023
28
Oct
Oct
With constant advancements in technology, it’s fair to say that the software development landscape is changing at a dramatic rate. With artificial intelligence and machine learning becoming more commonplace in our systems, developers need to be mindful of using best practices when developing software. Here are 20 best practices in software development for 2023. 1. […]
Business Process Optimisation, Custom CRM Development, Remote Working
Enhancing Team Dynamics: Effective Communication Among Colleagues
27
Oct
Oct
In any workplace, you need great communication to be successful. It’s crucial to building relationships, providing clarity, dealing with conflict and building a strong culture. Let’s take a look at how communication shapes the modern workplace. Building Trust and Rapport Without trust in your colleagues and leaders, it’s hard to be fully engaged in your […]
27
Oct
Oct
Very few businesses out there never experience technical issues with their software or hardware. That’s exactly where a helpdesk comes in. However, a help desk is only as good as the way it’s managed. What is Help Desk Management? A help desk of any type is basically a customer service centre for a specific product. […]
26
Oct
Oct
The business landscape may have already been leaning towards remote work, but when Covid-19 struck, this shift was accelerated. Since remote and hybrid teams are still somewhat new and challenging for CEOs, this article explores the art of building culture in remote teams. Setting the Cultural Compass While the CEO may not necessarily be talking […]
Business Process Optimisation, Custom CRM Development, Software Development
How to Effectively Write a Test Case
26
Oct
Oct
Working in the business world, particularly in software development, you have likely seen or been involved in creating a test case. It’s an essential tool for ensuring the quality and reliability of software. In this article, we’ll look at the key steps involved in writing a quality test case. Understand the requirements When planning a […]
25
Oct
Oct
When developing and managing products, there’s a lot more involved than just creating something and putting it on the market. Your product strategy encompasses everything, including vision development, understanding your customers, product development, marketing and sales, and tracking. Without a comprehensive strategy, product launches are doomed to fail. Here are some key points to address […]