The importance of building lasting customer relationships can’t be understated. No matter what type of business you’re in, repeat business is effectively business you don’t need to chase. So, the more loyal customers you have, the less expensive your marketing campaigns become. Plus, engaged, loyal and happy customers are more likely to share their experiences […]
crm software development
CRM consulting is transforming the way businesses operate on a daily basis. By improving efficiency and effectiveness, Customer Relationship Management (CRM) systems have, in many ways, replaced the old idea of a customised operating system. Essentially, that’s because CRMs can do so much. From managing customer relationships to automating workflows, there are plenty of things […]
With so much of today’s business landscape going digital, it’s no surprise to learn that most companies use cloud-based phone systems. What you might not know though, is you can integrate such phone systems with your CRM to streamline your processes even further. And how good is that word – streamline? Everybody wants to streamline […]
Do you get excited by the prospect of optimising your business systems? Does improving the customer experience get you out of the bed in the morning? We get it. Us too. That’s why we thought we’d share a little information on website enquiry forms and CRMs. Mainly why the two should be integrated, and how […]
There are so many great CRMs out there – picking one should be a breeze! Let’s narrow it down to four of the best – Zoho One vs Salesforce vs Hubspot vs Dynamics CRM. This should be a walk in the park! Okay, so you’ve heard that Dynamics can be easy for teams that already […]
When you were starting out, you probably imagined running a sales team in a growing company would feel something like this. Chasing down leads, closing deals, reaping rewards. That’s the dream, right? So why does it often feel more like this? Studies show that 64% of sales reps’ time is spent on non-revenue-generating activities. Inputting […]
As your business grows, the idea of investing in a customer relationship management (CRM) system becomes more urgent. These systems help with a range of things from maintaining customer data, sales automation, improving customer support, marketing automation and remarketing, plus much more. But getting the right one for your business, or even getting tailored solutions […]
If you want to keep up with your competitors, you need every advantage possible. One of those advantages is implementing CRM systems to help grow your business. CRM systems deliver improved customer service, sales automation, collaboration, scalability and excellent remote working tools. Let’s look at how a CRM can transform your business. Improved customer service […]
You may have heard the term ‘CRM marketing’ and wondered what it’s all about. Well, we’re going to tell you! Firstly, you’ll need to understand that a CRM (customer relationship management system) is a valuable piece of technology. Depending on the program, it can range in complexity from just gathering and storing customer information through […]
Most companies around Australia reset their budgets each financial year. For many, that also means the time is right to start planning for next financial year. It all starts with determining your business goals. So, if you haven’t started already, May is a great time to look towards the future. What does business look like […]
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